Privacy Policy

AMS Insights ("we," "us," or "our"), a product of AMS CONSULTING, LLC, is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website and platform services.

1. Information We Collect

Information You Provide:

• Account registration information (name, email, organization, role)
• Contact information when you request a demo or support
• Payment and billing information for subscription services
• Data you upload to the platform (pavement data, asset information, photos, documents)
• Communications with our support team

Information Collected Automatically:

• Log data (IP address, browser type, pages visited, time spent)
• Device information (device type, operating system)
• Usage data (features used, interactions with the platform)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage trends to improve user experience
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Comply with legal obligations

3. Data Ownership

You retain full ownership of all data you upload to AMS Insights. This includes:

• Pavement condition data and GIS information
• Asset inventory and inspection records
• Photos and documents
• Reports and analysis outputs

We do not claim ownership of your data and will not use it for any purpose other than providing the Service to you.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: With vendors who assist us in operating our platform (hosting, analytics, payment processing), bound by confidentiality agreements
• Legal Requirements: When required by law, subpoena, or government request
• Protection of Rights: To protect the rights, property, or safety of AMS Insights, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
• With Your Consent: When you have given explicit permission

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure cloud infrastructure with regular security audits
• Access controls and authentication requirements
• Regular backups and disaster recovery procedures
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination:

• You may request export of your data within 30 days
• We will delete your data within 90 days of termination, unless legally required to retain it
• Aggregated, anonymized data may be retained for analytics purposes

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Export: Request a portable copy of your data
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at info@amsinsights.net.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences and settings
• Understand how you use our platform
• Improve our services based on usage patterns

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the Service.

9. Third-Party Services

Our platform may integrate with third-party services such as:

• ArcGIS and Esri services
• StreetSaver
• Mapbox
• Payment processors

These services have their own privacy policies, and we encourage you to review them.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: